Pointing fingers...that's what most of these companies like to do. And that's the reason why what could possibly be a simple problem that needs a simple fix is blown out of proportion which in turn could cause us...the customers a lot of "pain". Not physical pain but some other kinds. My head hurts just thinking about it....hmmm...I guess it's physical pain after all.
One thing is sure...it's not OUR fault. Unfortunately, that's also the problem with these companies, they don't like to admit the problem is on their end. They like the easy way out when a customer like me would call them to find out what the problem is. Not their fault! The first thing they would say is: I don't see any problem on our end. Did you call the other company? Ugh! This is the cycle that went on and on. For more of this story, please read here. I don't feel like typing it all over again because the aggravation keeps coming back whenever I think about it.
Anyway, it's still not fixed. No one seems to know what the heck happened. All they're saying is something went haywire along the way and they couldn't pinpoint exactly what. Again, only one thing is definite. It's NOT our fault....for real.