So what else is new, right? I just spent an hour ...yes, 60 minutes, 360 seconds on the phone talking to some inefficient customer service representatives! Two of them mind you. All I wanted to do was to verify an account. How is it that it took an hour to do just that??? Simple. They didn't know what they're doing. I didn't know what I was doing or what to do...that's why I called them. Well, it turned out neither do they. It's funny how the first person I spoke with said and I quote: "Let me transfer you to our online SPECIALIST ." Huh? They're called 'specialists'??? When the so-called specialist couldn't answer my very simple question after 15 minutes, I asked for the supervisor. Hmm...I wonder what the supervisor is called then....a specialists' specialist, maybe? Head specialist? Whatever....because I spent another 40+ minutes with the 'stupid-visor'....yes, I'm calling him that. He put me on hold so many times that w